Store Credit is an optional refund method designed to give you a flexible way to shop with Toperth again.
When Store Credit Is Issued
Your Choice, Confirmed Before Issuance
When Toperth approves a cancellation, return, or refund and you agree to receive Store Credit instead of a monetary refund, we will issue Store Credit equal to the approved refund amount. Store Credit will not replace a monetary refund without your agreement.
In some cases, Customer Service may approve a keep-the-item resolution with Store Credit. This option is offered only for the specific request and does not change the standard return eligibility requirements for other orders.
To receive and view Store Credit, create an account or sign in at https://www.toperth.com/my-account/.
Value and Currency
Clear, Consistent Purchasing Power
US$1 equals 1 Store Credit. For an order paid in another currency, the approved Store Credit amount is converted using the fixed exchange rate configured in the website’s active currency plugin when the credit is issued.
Store Credit is valid for 12 months from the date of issue.
Using Store Credit
Apply It at Cart or Checkout
You may use Store Credit to cover up to 50% of an eligible order’s value. If your available balance is less than 50% of the order value, you may apply up to the balance available. You may use the remaining balance on later eligible orders until it is used or expires.
Store Credit may be combined with eligible website promotions when checkout allows it. The promotion terms displayed on the website at the time of purchase govern. Promotional percentages and Store Credit are applied according to the checkout calculation and should not be added together as a single percentage.
Refunds for Orders Paid with Store Credit
Returned to the Original Payment Source
If an order paid partly or fully with Store Credit is later refunded, the portion paid with Store Credit is returned to Store Credit. Any eligible amount paid with money is refunded to the original monetary payment method. The same amount will not be refunded twice as both money and Store Credit.
Keep It Green
A Flexible Option When Approved
If Customer Service approves a keep-the-item resolution, you may keep, gift, or donate the item and receive the agreed Store Credit instead of sending it back. Choosing Store Credit can avoid unnecessary return transport while giving you flexibility for a future purchase.
For return eligibility, refund timing, and instructions, please review our Return & Refund Policy.