Not loving it? Returns are easy!
First, if you have a need to consider refunds and returns. you likely ordered a product from us. Which means we owe you a “thank you!” Nothing makes us happler than a legion of happy Toperth customers, and as such we promise to do our very best to deliver an amazing product and customer experience, and rest assured, to make right any hiccups along the way.
If you are dissatisfied with an item, we want to quickly correct the problem. We will gladly replace or exchange the item, refund the amount you paid or make other arrangements. We encourage you to ask Customer Service by email [email protected] before returning a product that is used so we can provide you with the best service. We’ll do our best to make things right. Just like the A-Team.
Items You Are Not Satisfied With
You may return items that are unsatisfactory within 30 days, providing they are unused and in their original packaging.
Shipping cost of returns/exchanged is the responsibility of the customer, unless it is regarding an incorrect/damaged item.
Mail items back to us using any trackable shipping method. Please be sure that your package is prepaid. Sorry, we cannot accept COD returns. Please allow up to 10 business days for your return to be processed once recieved.
If an items was delivered as ordered and undamaged, the amount of the refund will be equal to the cost of the item (less original shipping charge).
Items Damaged or Incorrect
If you believe that your order is received damaged or incorrect, please take a photo of the original packaging (inciuding the box the order was shipped in) so we may follow up with our shipper if needed. Once we receive the items, we will offer compensation or resend a replacement and pay the return shipping costs.
- Step 1: Please contact our customer service and indicate the item(s) you would like to return and the reason.
- Step 2: After receiving return instructions from us, please pack up the item(s) to be returned with the original packing.
- Step 3: Add your order number inside the parcel . (Simply go to My Account, click your Order History, select the right order number, and write it down or print it out).
- Step 4: Take the package to your local post office and send it out. Take down the return tracking number and send it to our service team.
We will refund the cost of the merchandise to the original method of payment. You should expect to receive your refund within several weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (10 to 15 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 7 business days).
Please do not send your package back to the address on your package. That is not an effective return address and will cause your package to be lost. And you are responsible for the loss due to the wrong address. So please contact the customer service and they will spare no effort to help.
The following items cannot be returned:
Clearance items that are noted “final sale”.tt