Shipping & Delivery

Shipping Policy

At Toperth, our priority is to ensure a smooth and enjoyable shopping experience for our valued customers. To achieve this, we are dedicated to providing efficient shipping and delivery services. Please review the following information regarding our shipping policies and procedures.

Processing Time

• Most of our items are made on demand. Orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.
• If you have an urgent event, we can request our producers to expedite the process. High-quality cotton and linen products may require more complex and varied manufacturing processes. Rest assured, we maintain strict quality control and careful product packaging.
• Please note that, depending on availability, a small number of orders may still take 7-10 business days to process.

Processing time is separate from the shipping time. You will receive an additional notification when your order has been shipped.

Shipping Areas

We currently deliver to the United States, Canada, the United Kingdom, New Zealand, Ireland, and supported European Union destinations.

Shipping Rates and Estimates

• Free-delivery thresholds and standard tracked-delivery charges vary by destination.
• Processing time is separate from transit time.

Shipping times are estimates and may vary because of remote-area access, customs processing, weather, holidays, strikes, or other carrier disruptions.

Shipping Options and Prices

Environmental Commitment

We are committed to reducing our environmental impact and incorporating sustainable practices in our shipping process. We use eco-friendly packaging materials and optimize shipping routes to minimize our carbon footprint.

Shipping to Remote Areas

Please be aware that deliveries to remote areas may require additional shipping time or may incur additional fees. We will notify you if your order is subject to these conditions.

Important Notices

Shipping times may be affected by factors such as extreme weather conditions, holidays, or unexpected events such as strikes. We appreciate your understanding and patience in these circumstances.

Pre-Order Items

If your order contains pre-order items, your package will be delivered on the date specified in the item’s description. For orders with multiple pre-order items, the package will be delivered based on the item with the latest delivery date.

Non-Pre-Order Items

We conduct rigorous quality control checks and tests to ensure product quality before shipment. Processing time may vary depending on the item’s complexity, design, size, and stock status. We apologize for any inconvenience caused by these delays and appreciate your patience.

Please note that the shipping time commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid addresses, customs clearance procedures, or other causes.

How to Check the Status of Your Order

We pride ourselves on providing excellent customer service and personal attention. When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Address Changes and Updates

If you need to modify your shipping address, please do so within 24 hours of placing your order. We strive to expedite processing and shipping times, so there is only a small window to correct an incorrect shipping address. Contact us immediately if you believe you have provided the wrong shipping address. Any mistakes in the delivery address will be the sole responsibility of the customer, and surcharges for address changes may apply.

Delayed or Lost Shipments

If you haven’t received your order within 60 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number. We will investigate the issue and provide a timely resolution.

Track Your Order

Stay informed about your order’s progress by visiting our Order Tracking page.

Refunds, Returns, and Exchanges

1. We accept returns up to 30 days after delivery, provided the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.
2. In case your order arrives damaged, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We handle these cases on an individual basis and will do our best to provide a satisfactory solution.
3. For more information, please visit our full Return Policy page.

Contact Us

If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team at [email protected]. We are here to help and ensure that you have a pleasant shopping experience with Toperth.

Please note that the provided shipping times are estimates and may vary due to factors such as an invalid address, customs clearance procedures, or other causes. We appreciate your understanding and patience.