At Toperth, we care about our planet and our customers. That’s why we’ve developed a flexible return policy that benefits both you and the environment. Introducing our enhanced store credit policy:
Keep It Green Program
“Save, Don’t Waste” Credits
Help us protect the Earth’s resources while enjoying added value:
Choose to keep your product, regardless of whether it has been worn or damaged, and receive store credit equal to your refund amount. To ensure successful issuance of credits, please register an account on our website at https://www.toperth.com/my-account/. Once registered, you can view the amount of store credit you have in your account.
Your credits are directly equivalent to the amount spent on your original order and can be used for future purchases on our website for up to one year. By participating in this program, you contribute to reducing carbon emissions from transportation.
Instant Credits, No Wait
Enjoy Immediate Benefits
Experience the joy of instant gratification with our lightning-fast credits:
Your credits are loaded to your account instantly upon choosing to keep your product—no delays, no minimum spend requirement. (Regular refunds take 3-5 business days. For more details on our return and refund policy, please visit https://www.toperth.com/return-policy/.)
Use your credits to cover up to 50% of your next order’s value, provided that your credits are sufficient to reach half of the order amount. If your credits are less than 50% of the order value, you can apply the maximum amount available. You have the flexibility to use as many or as few credits as you wish, depending on how you’d like to manage your credits. There is no limit to the number of orders for which you can apply this discount until your credits are fully utilized.
You might feel that’s not enough, so to maximize your satisfaction, your credits can be combined with our tiered website discounts (Buy 2 items, get 10% off; Buy 3, get 15% off; Buy 4, get 20% off) for even greater savings. Although this may result in a loss for us, your satisfaction is what we value most.
In an ultimate scenario—such as purchasing 4 items on both your initial and subsequent orders—you can achieve up to a remarkable 70% off on your subsequent order (Buy 2 items, get a total of 60% off; Buy 3, get 65% off; Buy 4, get 70% off).
For added convenience, you can apply your credits for discounts directly on the Cart page and at Checkout, making the shopping process smooth and rewarding.
Style Swap Guarantee
Flexible Fashion Choices
Your style is ever-evolving, and we understand that:
Not in love with your current item? Keep it, and use your credits to explore new styles—like swapping a dress for a jumpsuit at half the price. Our store credit acts as your “wardrobe insurance,” giving you the flexibility to change your fashion choices anytime you wish. Remember, your credits are valid for a generous 12 months, providing you with the peace of mind to make decisions that suit you best.
Through the choice of receiving equivalent credits instead of a refund for returns, you get more than just compensation; you become a part of a sustainable movement while enjoying great credits. Our policy is designed to prioritize your satisfaction, enhance your purchasing power, and contribute positively to our planet. Thank you for making thoughtful choices with Toperth!